Privacy Policy

Take Ramen | P&D Solutions GmbH Version: 1.0 | As of: July 2026

1. Responsible Entity

Responsible for the processing of personal data in accordance with the Swiss Federal Act on Data Protection (FADP) is:

P&D Solutions GmbH Take Ramen Baarerstrasse 43 6300 Zug Switzerland

• CHE: 115.652.293

• Email: zug@takeramen.ch

• Website: https://www.takeramen.ch

Insofar as the General Data Protection Regulation (GDPR) of the European Union applies in individual cases, data processing is also carried out in compliance with the corresponding legal requirements.

2. Scope

This privacy policy informs you about how P&D Solutions GmbH collects, processes, stores, and protects personal data. It applies in particular to the use of our:

• Website

• Online shops

• Table reservations

• Click & Collect services

• Delivery orders

• Catering inquiries

• Voucher orders

• Contact forms

• Newsletter

• Social media channels

• Other digital services

It also applies to personal visits to our restaurant, telephone inquiries, as well as written contact via email or other communication channels.

3. Legal Basis

The processing of personal data is based in particular on:

• the Swiss Federal Act on Data Protection (FADP)

• the Data Protection Ordinance (DPO)

• the Swiss Code of Obligations (CO)

• tax law retention requirements

• commercial law regulations

• where applicable, the General Data Protection Regulation (GDPR) of the European Union

4. Principles of Data Processing

Take Ramen processes personal data exclusively:

• in good faith,

• proportionately,

• purpose-bound,

• transparently,

• securely,

• in compliance with applicable legal provisions.

We exclusively process data that is necessary for the provision of our services or legally required.

5. Categories of Personal Data

Depending on the type of use of our services, the following personal data may be processed in particular:

5.1 Master Data

• First name & Last name

• Address (Postal code, City, Country)

• Telephone number

• Email address

5.2 Order Data

In connection with our online shop or telephone orders, we process in particular:

• Ordered food and drinks

• Order history & order value

• Delivery address & pick-up information

• Desired delivery time

• Payment method & billing information

5.3 Reservation Data

For table reservations, we process in particular:

• Name, telephone number & email address

• Number of guests

• Date and time

• Special requests (e.g., allergy information, high chair, wheelchair accessibility)

These details are used exclusively to carry out your reservation.

5.4 Communication Data

When you contact us, we process among other things:

• Emails & contact forms

• Telephone notes & chat messages

• Catering & event inquiries

5.5 Payment Data

For electronic payments, payment information is processed exclusively via certified payment service providers. Take Ramen generally does not store full credit card data.

5.6 Technical Data

When you visit our website, technical information may be collected automatically, in particular:

• IP address

• Browser type & operating system

• Language settings & screen resolution

• Date and time

• Visited pages & referrer URL

• Device information

• Cookies & session ID

5.7 Location Data

Provided you explicitly consent, location information may be processed to provide location-based services, for example, displaying the nearest restaurant or available delivery areas.

6. Purposes of Data Processing

We process personal data in particular for the following purposes:

• Execution of restaurant reservations

• Processing of online orders & provision of our webshop

• Execution of Click & Collect and delivery of orders

• Payment processing & invoicing

• Customer service & handling of complaints

• Execution of catering orders & processing of voucher orders

• Sending order confirmations

• Improvement of our offering & quality assurance

• Abuse and fraud prevention

• Compliance with legal obligations

• Marketing measures, provided appropriate consent has been given

7. Contact Options

If you contact us by phone, email, or contact form, we use your details exclusively to process your inquiry and for any follow-up questions. Use for advertising purposes only takes place with your explicit consent.

8. Use of Our Website

When you visit our website, certain technical information is processed automatically to ensure the stability, security, and functionality of our online services. This includes in particular:

• IP address

• Date and time of access

• Browser type, browser version, and operating system used

• Language settings

• Referrer URL & visited pages

• Duration of access

• Device information & session ID

These data serve exclusively for the technical provision of the website, error analysis, and the improvement of our online offering.

9. Cookies

Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device and contain certain information. We distinguish the following categories in particular:

• Strictly Necessary Cookies: Absolutely necessary for the operation of our website (e.g., shopping cart, login, language settings, reservation function, security functions, session management). These cannot be deactivated.

• Functional Cookies: Improve the convenience of using our website (e.g., saved language, preferred branch, recently viewed products, saved settings).

• Analytics Cookies: With your consent, we use analytics services to improve our offering (e.g., page views, time on site, click behavior, origin of visitors, devices used, browser information).

• Marketing Cookies: If you have consented, marketing cookies may be used to show you interest-based advertising (e.g., Meta/Facebook & Instagram, Google Ads, remarketing services).

10. Lightspeed Commerce

To provide our digital offering, we use services from Lightspeed Commerce Inc. or the respectively responsible European company. This includes in particular:

• Lightspeed Restaurant POS

• Lightspeed Webshop (eCom)

• Lightspeed Reservations

• Lightspeed Payments

Within the scope of these services, personal data may be processed insofar as this is necessary for the use of our services. Further information can be found at: https://www.lightspeedhq.com

10.1 Online Shop (Lightspeed eCom)

For orders via our online shop, the following data is processed in particular: Name, billing address, delivery address, phone number, email address, order content, payment method, order history, and delivery instructions. These data serve exclusively for the processing and execution of your order.

10.2 Lightspeed Reservations

For online table reservations, we use Lightspeed's integrated reservation system. The following data is processed in particular: Name, phone number, email address, date, time, number of guests, remarks, allergies, and special requests. These data are used exclusively for managing your reservation (including follow-up queries, confirmations, or changes).

10.3 Lightspeed Payments

Electronic payments are processed via certified payment service providers. Take Ramen does not store full credit card information. Payment processing is carried out exclusively in accordance with the security standards of the respective payment providers (e.g., PCI-DSS).

11. Further Services

11.1 Click & Collect

For Click & Collect orders, personal data is processed to receive your order, prepare the pick-up, inform you about the status, and verify your identity upon handover.

11.2 Delivery Orders

For delivery orders, the delivery address, desired delivery time, phone number, and delivery instructions are additionally processed. If external delivery partners are used, they only receive the data necessary to execute the delivery.

11.3 Vouchers

When purchasing or redeeming vouchers, data such as name, email address, payment information, voucher code, date of purchase, and date of redemption may be processed. These data serve exclusively for the administration and processing of vouchers.

11.4 Catering and Event Inquiries

For catering or event inquiries, we process contact details, company name (if available), venue, number of participants, desired services, billing information, and the related communication. These data are used exclusively for quote preparation and contract execution.

12. Google Services

Our website may use various services provided by Google Ireland Limited (Ireland), in particular:

• Google Analytics 4

• Google Maps

• Google Tag Manager

• Google Fonts

• Google reCAPTCHA

Google may process technical information such as IP address, device information, browser data, or user behavior. Where necessary, the use of these services takes place exclusively after your consent via our cookie banner. Further information: https://policies.google.com/privacy

12.1 Google Analytics 4

To improve our website, Google Analytics 4 uses information about page views, time on site, navigation, end devices, browsers, operating systems, origin, and general usage statistics. The IP address is anonymized where possible. You can object to its use at any time via our cookie banner.

12.2 Google Maps

To display our restaurant location, we use Google Maps. When calling up the map function, personal data (IP address, browser information, location data if consented) may be transmitted to Google.

13. Social Media, Newsletter & Job Applications

• Social Media: Take Ramen maintains official presences on Instagram and Facebook. The privacy policies of the respective providers additionally apply. We only receive statistical insights.

• Newsletter: If you register, we process your name, email address, language, and the time of registration. Sending only occurs with your explicit consent. Unsubscribing is possible at any time.

• Job Applications: When applying to Take Ramen, we process your submitted documents (CV, certificates, contact details, etc.) exclusively for the application process. If no employment relationship is established, the data will be deleted after the statutory retention periods expire, unless you consent to longer storage.

14. Disclosure of Personal Data

A disclosure of personal data only takes place if this is necessary or legally required. Recipients may include:

• Lightspeed Commerce

• Payment service providers & hosting providers

• IT service providers & delivery services

• Accounting & tax advisors

• Authorities, courts & insurance companies

We do not sell personal data to third parties.

15. Hosting and Data Security

Our website is operated by professional hosting providers. To protect your data, we implement appropriate technical and organizational security measures, in particular:

• SSL/TLS encryption & firewalls

• Access restrictions & access controls

• Regular security updates & data backups (Backups)

• Password protection & role-based authorization systems

Despite the greatest care, complete security of data transmission over the Internet cannot be guaranteed.

16. Storage Duration

Personal data is only stored for as long as necessary for the respective purpose or as long as statutory retention obligations exist (e.g., under the Swiss Code of Obligations (CO), Value Added Tax Act, Tax Law, Commercial Law). After these periods expire, the data is deleted or anonymized.

17. Rights of Data Subjects

Within the framework of statutory provisions, you have the following rights in particular:

• Right to information, rectification, and deletion

• Right to restriction of processing

• Right to data release or data portability (where legally provided)

• Right to withdraw consent with effect for the future

• Right to lodge a complaint with the competent data protection supervisory authority

To exercise your rights, you can contact us at any time.

18. Changes to this Privacy Policy

Take Ramen reserves the right to adapt this privacy policy at any time. The current version published on our website shall apply. In the event of material changes, we will inform our customers in a suitable manner.

19. Contact

P&D Solutions GmbH Take Ramen Baarerstrasse 43 6300 Zug Switzerland

Email: zug@takeramen.ch Website: www.takeramen.ch